DISPUTES

The information in your Credit Report is exactly as we receive it from your Financial and non-Financial Institution(s). If you believe it is incorrect, please email us the required documents at disputes@aecb.gov.ae or visit one of our Customer Service Centers. Make sure you have your Credit Report (issued in the last 60 days) and the documents that prove that the information is incorrect so that we can raise your dispute with the relevant Financial Institution. They will have 20 working days to resolve your issue.

 
 
Documents required to file a Dispute for Individuals
  • Supporting Documents (e.g. Bank Statements, Payment Receipts, Contract Repayment Schedule, or any relevant document)
  • Credit Report Data Dispute Form (available here)

 

If you need assistance with filling your dispute form, click here.

 
 
 
Documents required to file a Dispute for corporate
  • Supporting Documents (e.g. Bank Statements, Payment Receipts, Contract Repayment Schedule, or any relevant document)
  • Credit Report Data Dispute Form (available here)

 

If you need assistance with filling your dispute form, click here.

 
 
 
What Happens after you File a Dispute?

We will raise your dispute with the relevant Financial institutions.

The financial institution will have up to 20 working days to review your dispute and provide us with updated information. In case your dispute is not resolved within 20 working days, we will escalate it to the Disciplinary Committee formed according to the instructions of the Central Bank.

We will update the information as soon as it is received and notify you.

You can then visit one of our Customer Service Centers to get your updated Credit Report.